PERMA – Refund Policy

Last Updated: 24 May 2026

1. Overview

This Refund Policy governs all purchases made from PERMA. Our products are provided strictly “as is” without any warranties or guarantees. We are not responsible for any consequences, damages, or liabilities that may arise from the use of our products.

2. General Policy

• No Guarantees: All products are sold without any warranty of any kind. Refunds are not guaranteed under any circumstances.
• Time Limit: Refund requests must be submitted via the official support ticket system within 7 days of purchase or activation.
• Time Variation: Please note that this time limit may vary between 3 to 7 days after purchase depending on the specific product tier.
• Good-Faith Assessment: All requests will be reviewed in good faith, but approval remains at our sole discretion.

3. Refundable Situations

A refund will only be considered if the product is demonstrably defective and fails to function as explicitly advertised. This must be proven within 48 hours of purchase and must stem from a defect in the product itself, not from:

• Misuse, modification, reverse engineering, or exploitation
• Incorrect configuration or user error
• Conflicts with third-party software or hardware
• Any other external factors

You must provide clear, detailed evidence including screenshots, video recordings, logs, and any other technical documentation requested.

4. Non-Refundable Situations

Refunds will not be issued in any of the following cases:

• Change of mind
• Misuse or abuse of the product
• Failure to follow provided instructions
• Any issues caused by user error, improper setup, or third-party interference
• Any consequences, damages, or liabilities resulting from the use of our products (including server instability, bans, disruptions, or data loss)

5. Price Restriction

Products priced at $10.00 or less are non-refundable under any circumstances. These low-price items are offered with reduced support and represent a lower risk threshold.

6. Refund Process

1. Submit a Ticket: Open a support ticket with a clear explanation and all required evidence.
2. Investigation: Our team will review your request and may ask for additional information.
3. Decision: You will be notified of the outcome within 3 business days after we receive all necessary details.
4. Processing: If approved, the refund will be issued to your original payment method within 7–10 business days.

PERMA accepts no liability whatsoever for any loss, damage, or legal issues arising from the use of our products, including but not limited to:

• Loss of data
• Disruption of services or accounts
• Damage to hardware or software
• Financial losses
• Any form of bans, penalties, or legal consequences

9. Contact

For questions regarding this policy, please contact us exclusively through our official support ticket system.